意大利帕维亚大学（Pavia University）

Gianmario.Motta教授学术报告通知

题目： IT SERVICE LEVEL MANAGEMENT : A KEY ISSUE IN THE INCOMING CLOUD ERA

时间： 2010年11月13日下午2:00-4:00

地点： G202

报告人：Gianmario.Motta

    Associate professor (tenure), University of Pavia, DIS (DPT of Information and Systems Engineering), Italy gianmario.motta@unipv.it 

Leader of Services Sciences curriculum within Informatics Degree (awared by IBM in 2006)

Before becoming professor, Gianmario Motta has been partner  in Deloitte Consulting in the field of systems integration and in charge of Telecommunications. In over 20 years of consulting experience, professor Motta led ERP, CRM and BI projects in a variety of sectors, as telecom , manufacturing, chemical and also banking and government. He has published the reference text books on Information Systems for Italian Universities and has several international publications. He has been teaching in various universities in Italy (University of Pavia, Politecnico di Milano, LIUC- Castellanza (Milan) , University of Brescia, University of Salento) and visited some Chinese Universities (HIT, Tongji).

内容摘要：

Service Level Management (SLM) is the management system by which corporations plan, monitor, control and improve the service level that of IT systems. The ongoing technology evolution impacts heavily on SLM. With the so called mash up users compose services by putting together applications; with cloud computing the configuration of execution is not bounded to the applications architecture. SLM may become a key issue, since the systems that control service a fuzzy dynamically changing execution becomes as important as the systems that deliver services. The first presentation is a case study about SLM in Ferrovie (=Italian  Railways); it shows how to link business outcomes to business services  - a key issue in service level management. The second presentation shows results of a survey on the current practice of SLM, made by in-depth structured interviews on large corporations. It relates the SLM profile to the characteristics of the corporation, to the profile of its IT organization and, finally, to the years of experience with SLM itself. SLM is prfiled on three dimensions, namely the variables that measure the service level, the information system that monitor and analyzes service levels, and, finally, the organization needed to run SLM.

意大利帕维亚大学简介：

意大利帕维亚大学（Pavia University）位于米兰南部，成立于1361年，是意大利仅次于博洛尼亚大学的第二所古老大学。几个世纪以来，帕维亚大学逐渐成长为欧洲名列前茅的研究和教育机构，一些伟大的物理学家、数学家、文学家、法学家都曾出现在帕维亚大学的历史上，其中最著名的是电池的发明者伏特。